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FAQs

Is it necessary to have a personal account to order on the site?

No, a personal account is not required to make purchases at emilieexclusive.gr. Even without having an account, you may simply explore our website and make purchases.

Creating an account helps you complete your order quickly since you don’t have to fill in your personal information and shipping addresses for every order. In addition if you are registered, we may send you updates and offers about our products and you can easily create your own wish list by adding your selections to “My Favorites”.

How do I register on the site?

Start by selecting the “LOG IN” field located at the top of our website. Then, after you have filled in your e-mail in the “NEW CUSTOMER” field, select “REGISTER” and fill in the necessary information. Press “SEND” and become a member of the most fashionable group! Once your registration is complete, you will receive an automatic confirmation e-mail at the email address you provided.

How can I be informed about the progress of my order?

Since your order is shipped, you receive a message in your e-mail with the shipping number of the partner courier (in our case, ACS Courier) as well as a link to track the shipment of your order on their website.

How can I determine which size is best for me?

Each product page has a Size Chart that can answer any queries you may have on the appropriate size for you. Whether it be in jewellery, clothing, or sandals.

However, you may get in touch with the online store’s manager by phone at +30 6978616305 or by email at info@emilieexclusive.gr if you have any further question.

What are the shipping expenses and how are the items delivered?

– All shipments to Greece and Cyprus are free and are carried out with our partner courier, which is ACS Courier. The delivery time is from 1-2 working days and from 3-5 working days when it concerns remote areas.

– For shipments to European countries, a fee of €15 applies for parcels up to 2kg. Additional charges may apply for remote areas and for shipments over 2kg. For each additional kilo, the charge depends on the carrier, which in this case is the DHL service. The delivery time is between 2-3 working days.

– For shipments outside the EU (United Kingdom, USA, Canada, Mexico and the Middle East) a fee of €25 applies for parcels up to 2kg. For each extra kilo, the charge depends on the carrier, which in this case is the DHL service. ATTENTION: Shipments outside the EU are usually subject to customs clearance fees and import duties in the country of shipment. These costs are the sole responsibility of the recipient. The delivery time is between 3-5 working days.

– For shipments to the rest of the world, a charge of €35 applies for parcels up to 2kg. For each extra kilo, the charge depends on the carrier, which in this case is the DHL service. . The delivery time is between 3-5 working days

Can I send an order as a gift to another recipient?

We undertake the shipping of your gift directly to the recipient, anywhere in Greece or Cyprus. All you have to do is select the “GIFT” option when completing your order. The cost of gift wrapping is €3

Your gift will be accompanied by a Shipping Note and you will receive the purchase receipt electronically.